How to stop our calls, and when we call

Tell the person who calls or texts you, or email info@newmatrix.capital with the phone number we reached you on. Either one is a do-not-call request. You do not need to give a reason.

Our list is a do-not-call mark on the lead records our call desk works from. Every call and text control on the desk checks it: the dialer, the call queue, click-to-call links and the Text button all refuse a marked record. When our desk marks a record, the record also leaves our call-desk email campaigns, moves to the closed Dead / DNC stage, and loses any callback set on it. The mark is on the shared record, so it applies to everyone on our desk who opens it.

On a call, the caller records your request as the outcome of the call, and that saves the mark on the spot. From then on, every desk screen that loads the record refuses to call or text it. A screen that already had the record open picks up the mark when it next loads the record.

By email, the email itself is our record of your request from the moment it reaches info@newmatrix.capital. A person on our desk marks your records no later than the next business day after it arrives. That is well inside the 10 business days 47 CFR 64.1200(d)(3) allows for honoring a request.

The mark covers every phone number on the record, not just the record. When our desk marks a record, on a call or with the desk's do-not-call switch, every other record on our desk that holds any of its phone numbers is marked in the same step, whether it holds the number as the main number, the second number or an extra number. For an emailed request, whoever records it searches the call desk for the number you gave us and marks each record the search finds. Both compare digits, so spaces, brackets, dashes, dots or a leading 1 or +1, in the number typed or in the way a record stores it, do not change which records they reach. A record added to our desk later, from a spreadsheet, a list import or a sourced lead, starts out marked when its number is already on our list.

A mark has no end date. Nothing in our system clears it on a timer, so it stays in place past the five years 47 CFR 64.1200(d)(6) requires. A person on our desk can clear a mark by hand, and we do that only when you ask to hear from us again. Our audit log records who set or cleared a mark with the desk's do-not-call switch and when, and a request taken on a call is saved as the outcome of that call, with who took it and when.

We call and text only inside the calling window where you are: 8 AM to 9 PM your local time under 47 CFR 64.1200(c)(1), or the stricter hours of the states listed below. The desk reads where you are from two things, the state on your business record and the area code of every number we have for you. Before each call or text it checks the window at every place those name, in every time zone that place spans, and refuses one that falls outside it. That check runs on the clock of the computer placing the call. Our server checks the window again on its own clock when it logs the call, and keeps a record of any call that fell outside it. A record with neither a state nor a US area code is called only while every US state is inside its hours at once, which rules out Sundays and federal holidays.

Where published references disagree about a state's hours, we use the stricter reading. A state whose row below names holidays takes no calls on them: a federal legal holiday on its date and, when that date falls on a weekend, on the weekday it is observed, and each state holiday the row names. Our rules close only the holidays a row names.

This policy covers the calls and texts New Matrix Capital places from its own call desk. Our desk refuses to dial a record that came from a sign-up on New Matrix Capital, and a file we route to a funder shows in that funder's workspace with no call or text action. Funders who use New Matrix Capital to work their own leads place those calls themselves, under their own do-not-call policy; the same check refuses any record they mark and any lead outside its calling hours.