Careers

Work on the clean version of a dirty industry

Remote roles across consulting, support, and operations. We hire through a real, documented process, not a form and a handshake, because the people who touch a merchant's money and data have to be the right ones.

Start an application

How We Hire6 gates

1Apply, no SSN

2Review and interview

3Conditional offer

4Role-based screening

5Honest onboarding

6Train, then activate

Nobody is hired by one click.

Open roles9 roles

Open one. You get the actual work, what we require against what merely helps, the training that comes with it, where it sits on the ladder, and how the pay grows.

Enrollment Representative

Introduce merchants to New Matrix and help them get started. Acquisition, not advice.Level 1No experience needed4 certifications

You are the first friendly voice a business owner hears. You reach out, explain how New Matrix can show them where they stand for free, and help them start a file. You do not advise or quote - you open the door.

A day looks like

Warm up your list and start dialing from the desk
Have real conversations, log each one, and book the ones that fit
Hand a booked merchant cleanly to a consultant
Watch your enrolled-and-funded count climb on the leaderboard

Required

18 or older, authorized to work in the US
A quiet space, a reliable computer, and internet
Clear, friendly spoken and written English
Pass Foundations + Enrollment training and the compliance basics

Helps, not required

Any sales, call-center, or customer-service experience
A second language, especially Spanish
Comfort with a CRM or dialer

Training that comes with it

Foundations: the business and the product (5 modules)
Enrollment: starting the conversation (5 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent
Enrollment scope: acquisition, not advice

Plus 8 background checks, run only after a conditional offer: Identity verification · County criminal search · State criminal search · Federal criminal search · OFAC / sanctions screening · Employment verification · Reference verification · Privacy / data-handling assessment.

Pay and the next step

Hourly base plus a bonus for every merchant you enroll who goes on to fund.

Enrollment share

Next: Financial Consultant. About 90 days active, Foundations + Enrollment training passed, a booked-and-held qualified-conversation rate at or above the team median for two straight months, and a clean record.

Apply for Enrollment Representative

Financial Consultant

Advise merchants through funding, structure the deal, and place it with the right lender. Paid on funded deals.Level 26 certifications

You advise a merchant through the whole funding decision. New Matrix reads their file; you structure the deal, explain the real cost, and place it with the lender that fits - always on total payback, never on pressure.

A day looks like

Open a routed file and read it with New Matrix
Call the merchant, walk them through their real options
Structure the offer, request stips, and match to a lender box
Close on the honest number and get them funded

Required

A promoted Enrollment Rep, or real sales / finance experience
Pass every Advisor course and the full screening package
Comfort talking numbers and structure with an owner

Helps, not required

MCA, lending, or brokerage experience
An existing book of business or referral network
A finance, accounting, or business background

Training that comes with it

Foundations: the business and the product (5 modules)
Enrollment: starting the conversation (5 modules)
Advisor: structuring and placing the deal (6 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent
Fair lending and UDAAP
Anti-circumvention and the LMA
Compensation disclosure, no approval assurances

Plus 9 background checks, run only after a conditional offer: Identity verification · SSN trace / address development · County criminal search · State criminal search · Federal criminal search · OFAC / sanctions screening · Employment verification · Reference verification · Regulatory / licensing check.

Pay and the next step

Base plus commission on every deal you fund, paid after New Matrix collects its share. Raises track your funded-volume tier.

Enrollment shareAdvisor commissionServicing commission

Next: Business Financing Consultant. Consistent funded volume over two-plus quarters, all Advisor courses passed, a clean compliance and stipulation record, and you are already helping newer reps.

Apply for Financial Consultant

Business Financing Consultant

Advise merchants on more complex funding files and help organize the application.Level 36 certifications

You take the files nobody else wants to open. Three positions already stacked, negative days, a thin season. You build the structure that actually gets the owner out, and you explain the cost without flinching.

A day looks like

Pull apart a stacked file and find the exit
Build a multi-product structure and price the real payback
Take the escalation when a consultant is stuck
Sit with a newer consultant on their hardest call

Required

A strong, sustained track record as a Financial Consultant
Mastery of complex, multi-position files
Pass the Mastery track

Helps, not required

Underwriting or credit-analysis background
A record of mentoring newer consultants

Training that comes with it

Foundations: the business and the product (5 modules)
Advisor: structuring and placing the deal (6 modules)
Mastery: hard files and coaching (4 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent
Fair lending and UDAAP
Anti-circumvention and the LMA
Compensation disclosure, no approval assurances

Pay and the next step

Higher base and commission tier, plus an accelerator on volume above your target.

Enrollment shareAdvisor commissionServicing commission

Next: Partner Success Manager. Senior funded volume, a mentoring track record, and readiness to own outcomes for a group.

Apply for Business Financing Consultant

Partner Success Manager

Lead a team of consultants and own their results.Level 44 certifications

You lead a desk. You coach consultants on live files, keep the pipeline healthy, and own the team’s funded results - while keeping every merchant treated the way our rules require.

A day looks like

Review yesterday’s calls and files with your team
Unblock the deals that are stuck
Coach one rep on a hard conversation
Watch the desk’s funded volume against target

Required

A proven Business Financing Consultant ready to lead
A record of developing other people, not just closing

Helps, not required

Prior team-lead or sales-management experience

Training that comes with it

Foundations: the business and the product (5 modules)
Mastery: hard files and coaching (4 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent
Supervision, monitoring and escalation

Pay and the next step

Base plus an override on your team’s funded volume.

Enrollment shareAdvisor commissionServicing commissionTeam override

Apply for Partner Success Manager

Customer Support Representative

Help merchants and partners. Remote. No credit check by default.Specialist track3 certifications

You are who a merchant reaches when something is confusing or wrong. You answer the question, fix what you can, and hand off the rest with enough detail that nobody has to ask twice.

A day looks like

Work the queue: merchants, partners, and the odd lender
Walk an owner through a document or a status they do not understand
Escalate anything that needs a consultant, with the file attached
Write down the question you got three times so it stops being asked

Required

18 or older, authorized to work in the US
A quiet space, a reliable computer, and internet
Clear written English and patience on the phone
Pass Foundations and the conduct, privacy, and call-recording training

Helps, not required

Support, help-desk, or service experience
A second language, especially Spanish
Comfort with a ticket queue

Training that comes with it

Foundations: the business and the product (5 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent

Pay and the next step

Not a deal commission line. This role is paid its own rate, agreed in writing before you start.

Apply for Customer Support Representative

Processor

Prepare and organize merchant files so deals move fast.Specialist track3 certifications

You make files fundable. Documents in order, stipulations chased, gaps closed before a funder sees them. Deals move at the speed of the person doing this job.

A day looks like

Check a new file against what its funder will ask for
Chase the missing statement or voided check
Clear stipulations and get the file back in front of the funder
Flag anything that smells wrong before it goes out

Required

18 or older, authorized to work in the US
Careful with documents and comfortable checking your own work
Pass Foundations and the conduct, privacy, and call-recording training

Helps, not required

Loan processing, underwriting support, or back-office experience
Experience reading bank statements

Training that comes with it

Foundations: the business and the product (5 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent

Pay and the next step

Not a deal commission line. This role is paid its own rate, agreed in writing before you start.

Apply for Processor

Finance / payout administrator

Run payouts and reconcile the money moving through the platform.Specialist track4 certifications

You run the money. Commissions calculated, reserves held, payouts released only when the gates are actually satisfied, and every dollar reconciled to a record.

A day looks like

Reconcile what New Matrix collected against what each deal booked
Release the payouts whose gates are clear and hold the ones that are not
Answer a consultant asking where a commission is
Keep the trail clean enough that an auditor would be bored

Required

Bookkeeping, accounting, or payment-operations experience
Comfort reconciling money to the dollar and leaving a trail
Pass the segregation-of-duties and payout-controls training

Helps, not required

Payments or lending back-office background
Reconciliation tooling experience

Training that comes with it

Foundations: the business and the product (5 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent
Segregation of duties and payout controls

Pay and the next step

Not a deal commission line. This role is paid its own rate, agreed in writing before you start.

Apply for Finance / payout administrator

Technology administrator

Keep the platform secure, reliable, and running.Specialist track4 certifications

You keep the platform up, fast, and locked down. Merchant bank data and SSNs live here, so access is least privilege and you are the one who proves it.

A day looks like

Watch the platform and clear what is degraded
Run an access review and pull the permissions nobody uses
Rotate a secret and confirm nothing quietly broke
Ship the fix, then the guard that stops it coming back

Required

Real experience running production systems
Comfort with access reviews, secrets, and incident response
Pass the least-privilege and access-recertification training

Helps, not required

Security or compliance background
Fintech or regulated-platform experience

Training that comes with it

Foundations: the business and the product (5 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent
Least privilege and access recertification

Plus 7 background checks, run only after a conditional offer: Identity verification · County criminal search · State criminal search · Federal criminal search · Employment verification · Reference verification · Security-history review (where lawful).

Pay and the next step

Not a deal commission line. This role is paid its own rate, agreed in writing before you start.

Apply for Technology administrator

Recruiter

Source and screen candidates.Specialist track3 certifications

You find the people this whole thing runs on and you tell them the truth about the job. Nobody gets sold a fantasy and quits in week three.

A day looks like

Source candidates and run first conversations
Screen against the role, not against a feeling
Move people through the gates and keep them informed
Kill a bad fit early, kindly

Required

Sourcing or recruiting experience, or a strong track record of finding people
Comfort explaining a role honestly, including the parts that are hard
Pass Foundations and the conduct, privacy, and call-recording training

Helps, not required

Sales or financial-services recruiting background
Experience running a hiring pipeline

Training that comes with it

Foundations: the business and the product (5 modules)

Certifications you pass before you touch a file

Code of conduct and ethics
Data privacy and SSN handling
Call recording and consent

Pay and the next step

Not a deal commission line. This role is paid its own rate, agreed in writing before you start.

Apply for Recruiter

The screens you spend the day in

Not a phone and a legal pad. Three real screens from the platform, captured as they ship.

The call floor

You work a list, not a spreadsheet. Each business owner arrives with their numbers already read, so the call opens on what they actually need instead of twenty questions.

One file at a time

The business, the ask, and everything on file in one screen. You read it, you see what is missing, and you know what to ask for before the owner has to guess.

The read a consultant walks a business owner through, mobile view

The read you explain

Every factor scored with the reason beside it. Your job on the call is to turn that into plain English and name the next move that lifts it.

How you grow

Start from nothing. Climb as far as you take it

No finance degree to begin. Calling business owners and signing them up is the ground floor, and every rung above it is a real promotion with real criteria and a commission line you were not on before.

1Level 1
Enrollment Representative
Call and message business owners, explain what New Matrix does, and help them start a file. Acquisition only - you never advise, quote, or compare offers.
Lines you can be paid on
- Enrollment shareincluded at this level
- Advisor commissionnot at this level
- Servicing commissionnot at this level
- Team overridenot at this level
Start from
Nothing. No finance background, no license, no book of business. If you can hold a friendly, honest conversation and show up every day, you can start here.
What moves you up
About 90 days active, Foundations + Enrollment training passed, a booked-and-held qualified-conversation rate at or above the team median for two straight months, and a clean record.
Hourly base plus a bonus for every merchant you enroll who goes on to fund.
2Level 2
Financial Consultant
Advise a merchant through funding end to end: read their file with New Matrix, structure the deal, and place it with the right lender on total payback, not the flashiest rate.
Lines you can be paid on
- Enrollment shareincluded at this level
- Advisor commissionincluded at this level
- Servicing commissionincluded at this level
- Team overridenot at this level
Start from
A promoted Enrollment Rep, or someone joining with real sales or finance experience.
What moves you up
Consistent funded volume over two-plus quarters, all Advisor courses passed, a clean compliance and stipulation record, and you are already helping newer reps.
Base plus commission on every deal you fund, paid after New Matrix collects its share. Raises track your funded-volume tier.
3Level 3
Business Financing Consultant
Take the harder files - stacked positions, thin months, multi-product structures - and the merchants who need real strategy, not just a placement.
Lines you can be paid on
- Enrollment shareincluded at this level
- Advisor commissionincluded at this level
- Servicing commissionincluded at this level
- Team overridenot at this level
Start from
A Financial Consultant with a strong, sustained track record.
What moves you up
Senior funded volume, a mentoring track record, and readiness to own outcomes for a group.
Higher base and commission tier, plus an accelerator on volume above your target.
4Level 4
Partner Success Manager
Lead a desk of consultants and own their results: coaching, pipeline, and the numbers. You still care about every merchant, at the scale of a team.
Lines you can be paid on
- Enrollment shareincluded at this level
- Advisor commissionincluded at this level
- Servicing commissionincluded at this level
- Team overrideincluded at this level
Start from
A Business Financing Consultant ready to grow people, not just deals.
What moves you up
You are running a healthy, growing desk - the top of the individual-contributor track.
Base plus an override on your team’s funded volume.

Mechanism

Levels two and three sit on the same commission lines. What changes there is the tier and the size of the files you carry. The rate on any single deal comes from the compensation plan version in force the day that deal funds, which is why no percentage is printed here.

Training academy

We teach you everything you will be asked to do

Real courses, not a slide deck: how the product works, how small-business financing works, how to use the platform, and how to sell honestly. Compliance and licensing training is separate and always required.

Foundations: the business and the product

How New Matrix makes money, and why we only win when a merchant funds
Small-business financing 101: MCA, term loans, lines of credit, SBA, equipment
Reading a merchant: revenue, deposits, daily debits, time in business
The platform tour: the console, New Matrix, the file, the deal
Our honesty rules: what we say, what we never say

Enrollment: starting the conversation

The first 20 seconds: a human open that is not a pitch
Qualifying without advising: what you can and cannot say
Handling the common objections honestly
Booking the next step and handing off cleanly
Using the dialer, the CRM, and dispositions

Advisor: structuring and placing the deal

Reading a bank file end to end with New Matrix
Total payback vs the factor rate: how to show real cost
Structuring: consolidation, refinance, stacking risk, the exit
Matching a file to a lender’s box, and why the box matters
Stipulations, conditional offers, and the back-and-forth
Advising inside the rules (disclosure, no guarantees, activity vs title)

Mastery: hard files and coaching

The tough files: heavy stacks, negative days, thin deposits
Multi-product strategy over a merchant’s year
Coaching a desk: call reviews, pipeline, and the numbers
Building a book that renews, not just closes

How we hire

A real process, in the open

The industry hires anyone with a phone. We do the opposite. Every gate below is one a person actually passes before they touch a merchant's file.

01
Apply
Tell us who you are and what you have done. No SSN, no documents yet. Just your background.
02
Review and interview
We look at your experience against the role and talk. References where it matters.
03
Conditional offer
If it is a fit, you get a conditional offer. Only then do we ask for screening information.
04
Screening
Identity and background checks appropriate to the role, with the notices the law requires and a real chance to respond.
05
Onboarding
Employee or contractor is decided honestly, then the right tax and agreement paperwork.
06
Training and activation
Learn the product and the rules, pass certification, start on limited access, then full access.

How consultants are paid

Paid on the deal, after we are paid

The rules below are the ones the platform runs on, not a recruiting pitch. Rates themselves sit in the compensation plan version that governed your deal, so you can always see which one applied.

You earn on funded deals: A commission is booked the moment a merchant you signed actually takes funding and the deal closes. Not on an application, not on an approval, not on a status click.
Volume compounds, it does not reset: The same merchant coming back is a new commission, not a renewal of an old one. A book you build in year one is still paying you in year two.
W-2 or 1099, decided honestly: Employee or contractor is set by the real working relationship, not a label, and settled in writing before you start.

Every one of these is its own commission

First fundingRenewalRefinanceAdditional positionIncremental increaseA different productRepeat funding

7 ways a merchant you signed can pay you again, read from the compensation engine itself.

What has to be true before it pays6 gates

01
The lender confirms the merchant funded
02
Funding evidence is recorded, not a status click
03
The commission is calculated under the plan that governed that deal
04
New Matrix has cleared payment in hand
05
The reserve and hold window is satisfied
06
The deal is not under dispute, clawback, or fraud review

We never release a commission before New Matrix has been paid, and a short reserve window covers an early clawback. It is slower than the industry norm and it is the reason nobody here has a commission reversed out of next month.

Start an application

Partner with us

ISO Administrator

Run an ISO organization that submits deals.

Lender Representative

Fund deals on the platform.

ISO owners and lenders go through the same due diligence as anyone we bring on: individual and business.